Advertiser: Macdonald Hotels & Resorts
Location: Wigan, Greater Manchester, England
Sector(s): Spa, Wellness, Retail and Sales, Admin
Job type: Flexible
Salary: DOE
Macdonald Kilhey Court Hotel & Spa is recruiting for a full time Leisure Membership Sales Advisor. This purpose built hotel and conference centre offers a vast range of facilities including an impressive Vital Health & Wellbering Club. It's a busy hotel set in acres of garden creating a sense of peace -yet just a few minutes from the M6, M61 and Wigan Train Station, so getting to and from work is straightforward too.
If you excel in a fast paced environment and have a genuine interest in building your career in leisure and hospitality this could be for you! Your key strengths will be communication, sales and marketing and you will have a key eye for detail.
JOB OVERVIEW
The role of the Membership Sales Advisor is to deliver all aspects of the company sales procedure.
You will assist in generating membership sales through effective enquiry handling from the initial enquiry call through to the membership tour, follow up call and final close of the sale. You will also track performance closely using company KPI reports and deliver pre agreed membership targets.
JOB SPECIFIC ACCOUNTABILITIES
TOUR BOOKINGS:
TEAM WORK:
TARGETS AND SALES PLANNING:
e. sales, enquiry conversion (45%), Appointment conversion (70%), POS conversion (100%), Call activity (20 calls per day), appointment built per day (3), leads generated per day (5)
GENERIC KEY ACCOUNTABILITIES
1.
A safe, secure and hygienic environment for customers, staff and visitors to be maintained
2. All equipment to be operated in line with trained instructions
3. Equipment and premises to be maintained in a clean, working condition4. Personal protective equipment to be worn / used in line with company guidelines
5.Opportunities to be taken to promote products to our customers at every opportunity
6. Prompt response to be given to the service needs of, and feelings expressed by cus tomers.
7. Customer satisfaction to be checked during customers visit to department8. Accurate payments to be dealt with in accordance with the Hotels standards and the companys cash handling procedures
9.All visitors to be warmly received and their needs anticipated in an appropriate manner.
10. To participate fully in reviews and meetings
11. Positive working relationships to be established and maintained with colleagues throughout the hotel12. Company Handbook to be abided by, and employees to be aware of any changes made
13.Commitment to be displayed to training through participation, and sign off of training records, and application of learning in the workplace
14. Full compliance and commitment to Absolute and Core standards
15. Any other reasonable request made by a manager of the company.We're on hand with assistance when you need it.
Call or email:
+44 0333 577 3327
support@jobsinbeauty.co.uk
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