Client Coordinator / Luxury International Facial Skin Clinic

Daytime Healthcare are working with a Luxury International Facial Skin Clinic in Soho who are looking for a Clinic Coordinator to join their friendly team!

You should ideally have experience in the Beauty, Aesthetics or Cosmetics sector. Luxury retail experience will also be consdiered!

As a Clinic Coordinator you will:

• Serve as the initial point of contact of the company, playing a pivotal role in client interactions and ensuring exceptional customer service
• Coordinate front-desk activities, managing appointments, and maintaining a welcoming reception area
• Conduct post-treatment follow-ups with new clients to record feedback and schedule their next appointment
• Communicate improvements to the Clinic Manager
• Promote and upsell new services and products
• Introduce promotions, offers, and packages and actively sell packages, memberships, gift vouchers, and retail products
• Focus on meeting and exceeding sales targets
• Support clinic success by improving efficiency and accuracy in all processes and procedures
• Assist Clinic Manager with orientation, training, coaching, and developing new staff members

Skills and Knowledge:

• Excellent communication and interpersonal skills
• Strong client interfacing skills
• Organizational and time management proficiency
• Initiative, independent judgment, decision-making, and problem-solving ability
• Proficient in Microsoft Office systems
• Ability to build rapport with clients in person and over the phone
• Comprehension and inference skills from written material
• A genuine passion for beauty, skincare, facial aesthetics, and a background in sales/customer service, preferably in the beauty industry

Ideal Candidate:

• Presentable and professional
• Ability to work under pressure and adhere to tight deadlines
• Proactive, positive, enthusiastic, self-motivated, and flexible
• Creative thinking ability
• Team-oriented with the initiative to work independently
• Service-oriented and customer-focused

Additional commission earnings to be earned on memberships and product sales!

Schedule:

• Full-time - 4 days per week, 9: 30am - 20: 00pm
• Rotating rota over 4 days across a 7 day week (including some weekend working)

Apply today to secure a interview!

Job Type: Full-time

Pay: 25,100.

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