Counter Manager

We are the home of scientifically proven, planet-positive skin health brands, driven by science, innovation, and education.

Founded by David and Tracy with a vision to transform the beauty industry, our brands work together to provide a comprehensive skincare solutionFeed, Fortify, Finish.

From nourishing the skin from within to enhancing outer beauty, we empower people to look great and feel even better, promoting overall health and confidence at any age.

About this Counter Manager role

We are seeking an enthusiastic and inspirational Counter Manager in our thriving counter at Harvey Nichols.

You will be responsible for the overall growth of the account and growing brand awareness via both internal and external activity. The successful candidate will demonstrate fantastic customer service skills, have previous experience in leading a team and managing a growing business. Leading by example is the key to success in this role, you will thrive in a target driven environment and relish the chance to support and guide others to achieve their set goals and KPIS.

Counter Manager - Key Responsibilities

• You will have overall responsibility for the success of the counter ensuring both the team and the account meet their sales targets
• Consistently Achieve your individual KPIs across all 3 brands, to include: unit sales, occupancy, promotions across all 3 brands, new customer recruitment
• Lead and develop a team of dedicated Counter Specialists
• Strategic Business planning working with the Department managers, Press and Marketing teams and Head of Retail to launch with excellence and lead on counter events
• Hold team meetings, performance reviews & training sessions to ensure success of the team
• Responsible for running a treatment column, as well as working on counter, maximising occupancy and identifying sales opportunities.

Counter Manager - Desired Skills and Experience

• NVQ Level 3 (or equivalent) required
• Previous retail experience ideally in a high-end environment
• Previous management / assistant management experience is a must
• A background in skincare / cosmetics sales
• A passion for beauty and results driven skincare

Counter Manager - Whats in it for you?

• 25 days annual leave, rising the longer you stay with us
• Three gifted days (non contractual)
• A monthly allowance to spend on our products, plus additional discount
• Free annual eye test at Vision Express
• Cycle to Work scheme
• Recommend a friend scheme: we reward you for bringing people into our business
• Travel card loan
• Excellent opportunities to grow and move within the company

Awards:

Global Green Beauty Awards 2024 Gold: Best Probiotic Advanced Nutrition Programme Skin Clear Biome & Gold: Editors Choice Advanced Nutrition Programme Skin Clear Biome

Natural Health Beauty Awards 2024 Winner: et al.

make up

Beauty Shortlist Awards 2024 Winner: Make-Up Product of the Year et. al. Complexion Glow

Wardrobe Beauty Icon Awards 2024 Best Toner Winner: Youth EssentiA Vita Peptide Toner

Tatler Beauty Awards 2023 - Best Green Packaging Winner: Environ Focus Care Moisture+ HA Hydrating Serum

We are committed to creating a work environment that doesnt discriminate against age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.

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