Le Labo - Key Holder - Covent Garden - 22.5 Hours

Job Summary

A Key Holder is responsible for supporting the management team in the daily running of the store, specifically opening, closing (FSS) and operations, whilst seeking opportunities to drive sales through consistently remaining consumer focused;

They are accountable for achieving this by;

holding keys for the store and being responsible for the store opening and closing processes (FSS only)

supporting the management team with the daily operations of the store/counter

reflecting a credible and professional Brand image to all internal and external consumers at all times

maximising sales through selling, providing excellent service and retail standards

contributing to efficiencies through adhering to store/Brand//Company Procedures and guidelines

Sales and Service

Consistently deliver Brand service and sales expectations at all times

Participate and support the management team in eventing opportunities

Process till transactions effectively, accurately and efficiently; manage queues, as necessary

Answer the phone in the correct manner and deal with consumer queries accurately

Tailor make experience to meet consumer needs providing alternatives and additional items and online, where appropriate

Adhere to appearance guidelines and personal standards

Understand and deliver daily and weekly and Brand KPIs

Engage and communicate effectively with consumers providing accurate advice

Effectively and efficiently deal with stock queries from consumers

Effectively deliver Brand Services as required

Use social media to engage with consumers and maximise sales opportunities

Product Knowledge & Retail Standards

Identify features and benefits of products providing consumers with relevant information

Demonstrate a thorough understanding of the Brand and product

Adhere to all store/company retail standards

Maintain housekeeping standards

Support the management team with visual merchandising changes adhering to guidelines

Maintain an up to date awareness of new stock, best sellers, out of stock categories and layouts

Identify faulty stock where appropriate, and take appropriate action

Operations

Required to attend operations and stock management training Responsible for the opening of the store and beginning preparations for the day (FSS only)

Responsible for closing and securing the store/counter at the end of the shift

Responsible for banking and till balancing

Ensuring the store/counter is clean and organized

Supervising the cleaning and delivery staff and overseeing them outside of business hours (FSS only)

Follow Brand/store procedures when receiving, checking and unpacking deliveries and actioning stock movements

Store stock as per guidelines and procedures

Accurately and effectively follow stock counting procedures, when required

Effectively follow the replenishment process within agreed timeframes

Accurately action promotions and discounts as per guidelines and/or instruction

Adhere to the daily/weekly deployment rota

Keep abreast of company/store information by means of workplace, team briefs, newsletters or any other forums the Brand utilises

Adhere to all communicated company standards, Policies and Procedures

Teamwork

Offer support and training to colleagues where appropriate whilst ensuring own responsibilities are fulfilled

Assisting cashiers in periods of high customer volume

Treat colleagues as consumers and provide them with the best service possible

Act as a role model and encourage colleagues to achieve agreed standards

Take personal responsibility and ownership for development

Understand the company culture and promote the Brand image at all times

Seek opportunities to share best practice in order to benefit the store

Display a high standard of conduct, performance and behaviour at all times, in line with company guidelines, policy and procedure

Security and Health & Safety

Responsible for managing the alarm system, including setting and disarming it (FSS only)

Responsible for ensuring that the security system is in working order

Required to be a part of the store on call team should the alarm be triggered out of hours (FSS only)

Identifying problems with working conditions, observed hazards/maintenance issues and reporting them to management

Adhere to store/company Security Policy and Procedures and take personal responsibility

Adhere to store/company Health & Safety Policy and Procedures ensuring compliance to legal responsibilities and obligations

Follow fire safety procedures and understand how to use associated equipment safely

Demonstrate continual awareness of all Health & Safety requirements relating to lifting, carrying and effective use of ladders/steps etc.

Follow and help to organise evacuation/emergency procedures where appropriate

Qualifications

Person Specification Essential

Demonstrable understanding of excellent service

Responsible and trustworthy

Ability to problem solve

Passion for Brand

High attention to detail and solid understanding of company processes

Ability to learn quickly and compliant in nature

Ability to hold an engaging conversation

Possess and acts upon initiative

Job: Retail - StorePrimary Location: GB-ENG-LondonJob Type: StandardSchedule: Part-timeShift: VariableJob Number: 2411980Estee Lauder Companies is an equal opportunities employer.

We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.