Estelle Manor is a rural retreat nestled in Oxfordshire. A Grade II-listed landmark house set on a 60-acre estate, surrounded by over 3,000 acres of beautiful parkland.
As the countryside companion to Maison Estelle, the manor is also a hosted home , bringing people together that have plenty to say and nothing to prove.
A hotel and country club with one-of a-kind spaces and old school values of personalised service and discretion.
The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there s a kids club for the little ones and a workspace.
We are seeking an experienced and exceptional Head of Spa to build and lead the team for our newly opening Eynsham Baths. Reporting to the Director of Wellness and Spa, you will be managing the overall operations and performance of the Bath House and motivating your team whilst demonstrating an exceptional level of professionalism, integrity and passion.
You will be a key driver in delivering the full Eynsham Baths experience to our members and guests.
What you will do
- Maximise revenues through effective booking and room utilisation in the spa.
- Deliver weekly revenue and payroll actuals vs forecast and budget.
- To manage all fire, health & safety and hygiene standards.
- Continued education and implementation of the newest spa, wellness and holistic modalities.
- To drive a culture of excellence and ensure consistency across Eynsham Baths.
- Formulate, recommend and implement procedural guidelines, policies and standards.
- Prepare monthly reports to include summaries on achieved tasks and targets.
- Having good communication skills and proficiently liaising with all departments on an ongoing basis; close relationships with Hotel, F&B, Backstage and Membership Teams.
- Being an ambassador for the hotel, club and spa as well as someone who embodies our values and commitment to our teams both when at work and when not.
- Demonstrating a positive, proactive and solutions focused approach to work.
Who we are looking for
- At least 3 years experience in a premium Spa with a minimum of 5 treatment rooms.
- A team orientated, positive, driven, organised and solution focused leader.
- Experience in maximising revenues through effective booking and room utilisation.
- Experience in spa package creation and menu design and driving potential partnerships.
- Management of Heads of Department as well as floor team, driving daily operational standards.
- Prior experience as a Spa Manager within a luxury hotel environment is essential and prior experience as a therapist is desirable.
- Knowledge of wet and heat therapies, holistic and bath houses is desirable.
Benefits
- A competitive salary and discretionary company bonus scheme, up to a maximum of 15% of basic salary, paid annually.
- 30 days holiday, inclusive of bank holidays, which increases with length of service.
- BUPA Private Healthcare.
- Free travel on Stagecoach services in Oxfordshire and on the S7.
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
- Staff rates on Ennismore hotel room plus F&B discounts.
- Retail Discount at The Muse Store.
- Refer a Friend bonus.
- Opportunities to join one of our committees and influence how we do things, how we socialise and how we support the local community.
- Great incentives and reward programmes including Sprit of Estelle awards and birthday recognition.
- Enhanced financial support including life assurance, pension scheme, and paid leave for unforeseen circumstances.
- Great food and drink whilst you re on a break.
- Lots of opportunity to develop your skills and progress internally.
- Regular team get togethers, from regular team drinks to bi-annual parties.
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