Spa Assistant Manager - Head Therapist

Are you an experienced, passionate Spa Therapist looking for your next challenge in assisting our clients Treatment Manager to lead their team of Spa Therapists to excellence

Join our clients award-winning spa and their team of Spa Therapists and take your career to new heights.

As a key member of the Spas senior team, you will play a crucial role in delivering exceptional spa experiences and ensuring guests receive high standards in their treatment and well-being experience.

We are looking for an Assistant Treatment Manager to workclosely with the Treatment Manager to support in leading a team of 20+ Therapists.

This is a hands on role delivering exceptional treatments to guests as well as responsibility for overseeing the day to day operations of the Treatment department. This role includes working towards set Spa budgets, delivering training, stock control, dealing with directly with client complaints, team welfare, delivering exceptional treatments and always prepared to step in to avoid a crisis with a can do attitude.

The Role:

• Personally deliver spa treatments to guests and set a high standard for the team, ensuring every guest leaves feeling rejuvenated and satisfied
• Pro-actively recommend guests homecare and work towards retail targets
• Responsible for overseeing the days operation of the Treatment department, conduct morning briefings, manage daily absences, maximise availability and treatment revenue potential, team well-being, dealing with any staff or client complaints and ensure a smooth journey for the team and guests
• Support theTreatment Manager to lead, motivate, and inspire a team of skilled spa beauty therapists to deliver excellence in service and uphold the highest standards of treatments
• Conduct biannual appraisals alongside the Treatment Manager and ensure team development and welfare
• Conduct training sessions to enhance the skills and knowledge of the team, ensuring they stay updated with the latest trends and techniques in the industry.

  We love developing our treatment menu so encourage innovations in treatment protocols and stay ahead of industry trends

• Assist in delivering fortnightly onsite training to support external college attendance. Throughout the duration of the apprenticeship the training will include both college curriculum as well as product house training to ensure all apprentices qualify to an extremely high standard
• Manage and oversee control processes to maintain optimal levels of stock , ensuring seamless operations and timely replenishment.

  Monthly stock takes, stock ordering, input of invoices and ensuring GPs are achieved

• Organise and lead daily briefings to communicate important updates, review performance, and motivate the team to achieve their best
• Work towards achieving treatment revenue targets by implementing effective strategies and maximising sales opportunities while delivering exceptional guest experiences.

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