Sales Assistant

Diversity matters

We are building a brand that represents the people of the world. Its what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!

Who we are

You might know us as the inventors of the bath bomb, but theres more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics.

We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

The Living Wage Foundations statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is whats inside that counts - whether thats an ingredient in a product, or the minerals in a smartphone.

The role

As a Sales Assistant, you'll help create a welcoming and vibrant shop floor that excites customers. Your role is all about delivering fantastic customer service through product demonstrations and providing samples. Using your product knowledge and great customer service skills, you'll make sure every visitor to your shop leaves with a smile.

Greet customers warmly as they enter the store, making them feel welcome and valued right away. Engage with customers by asking open-ended questions to understand their needs and preferences. Listen carefully and provide personalised recommendations based on what they tell you.

Know your products inside and out, including ingredients, benefits, and how to use them.

Be ready to explain why each product is great and how it can help the customer. You should be demonstrating products in every consultation, right on the customers skin, showing how to use them effectively.

Youll be an excellent party host, helping our extra-special customers celebrate their big day, giving them an above-and-beyond experience in store.

Youll make this fun, you will create an inclusive environment, something theyll take away and remember Lush by for years to come.

Give out samples tailored to the customers needs, explaining how to use them for the best results. Build a rapport with regular customers by remembering their preferences and past purchases.

Follow up with them to see how they liked previous products and suggest new items they might enjoy.

You'll help keep the shop floor clean, tidy, and visually appealing, ensuring products are displayed according to guidelines. As seasons and sales trends change, you'll assist in adjusting displays to maximise product visibility and sales.

You'll work with the store manager to uphold high standards and keep the shop looking its best.

Key Information

Hours available: 8 - 12 hours per week Application Deadline: 30/08/24 Trial shifts Date: 01/09/24

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00 / hour Reporting To Taylor Kelly

Key Responsibilities

• Make our customers feel like VIPs with your friendly and helpful approach, ensuring they leave with smiles and a great impression of your shop
• Become a pro on our products, helping customers make perfect choices, and sharing your great knowledge on what makes each product right for them
• Team up with your colleagues to hit store goals, keep the shop floor fun, and deliver top-notch service together
• Get creative with displays and keep our store looking fabulous, using this as a way to help our customers find the right products while theyre shopping
• Help keep our inventory in check by restocking shelves, making sure everything is in its place, and ensuring our products are always ready for their close-up
• Keep our store sparkling clean and inviting, creating a space that adds to our customers' shopping joy
• Handle transactions with a smile, and make sure every purchase is the perfect way to end a shopping experience
• Be the go-to for customer questions, resolve issues, and make sure our customers are genuinely cared for.
• Dive into training sessions with excitement, soaking up knowledge to grow both personally and professionally

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Skills and Experience

Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences.

Our stores are designed to be havens of kindness, aiming to make every customer's day unforgettable. As a Sales Assistant, your vibrant role significantly contributes to infusing this warmth into every customer interaction.

Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth.

Your role as a Sales Assistant revolves around making teamwork an instinctive and joyful experience.

Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store.

Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful. . As a Sales Assistant, your knack for maintaining a positive and approachable communication flow contributes uniquely to the team's success on the shop floor.

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Benefits

• Holiday allowance
• 50% discount on Lush products and spa treatments
• Profit-based bonus
• Complimentary spa treatment*
• Pension scheme
• Paid day off for your birthday
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months full pay for parental leave (primary caregiver)*
• Financial childcare support on return to work*
• Flexible working

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About Lush Since establishing in 1995 in Poole, Dorset, Lush has been driven by innovation and its ethics.

Creators of pioneering beauty products such as the fizzing bath bomb, shower jellies and solid shampoo bars, we place emphasis on fresh ingredients like organic fruits and vegetables, fight against animal testing and combat over-packaging by developing products that can be sold naked to the customer without any packaging.

We currently operate in 52 countries with 928 global shops. Through our separate business divisions we invent, manufacture and sell our handmade products direct to our customers through our own shops and online. The fact that we make all our products by hand is something we are really rather proud of!

Lush is 10% Employee Owned since 2017 and our people are the heart and soul of our business.

In the UK we currently have offices located in Poole, Dorset and Soho, London. Apply Now . external-content { overflow: hidden; }

Our Hiring Process

Stage 1:

Applied

Stage 2:

Trial Shift

Stage 3:

Hired

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We're by no means expecting you to know Lush inside-out, but we love seeing how you can add to that friendly, helpful shop floor that Lush is known for. \u003c/div\u003e"},{"externalName": "Hired","description": null}],"jobId": 225800,"title": "Our Hiring Process","isPreview": false,"featureFlags": {"job_templates": "enabled"},"companySettings": {"edit_offer_before_send": true,"advanced_search": true,"facebook_advert": false,"bulk_download": false,"move_to_hired_on_offer_acceptance": true,"bulk_email_job_seekers": false,"workflow_automation": true,"cronofy_enterprise_connect": false,"job_requisition_management": true,"essential_cookies_only": false,"use_company_from_address": true,"semi_private_comments": false,"additional_statuses": false,"multiple_company_themes": false,"strict_ofccp_compliance": false,"grouped_jobs": false,"move_to_any_job": false,"remove_logo_from_email_template": false,"candidate_job_preferences": false,"automatically_reject_referrals": false,"indeed_feed_stages": false,"variable_sign_off_signatories": false,"react_select_on_external_jobs": false,"monitor_with_rum": false,"restricted_cronofy_oauth_scope": false,"application_national_identifiers": false,"allow_inactive_structures": false,"visible_other_applications": false,"allow_editing_job_requisition_fields": false,"two_column_sidebar": true,"multiple_job_postings": false,"max_applications": false,"group_interviews": false,"create_requisitions_for_existing_jobs": true,"team_rejection_notification": false,"send_pdf_copy_of_application": false,"disable_indeed_feed": false,"vonq_v2": true,"redirect_to_custom_subdomain": true,"add_cc_and_bcc_to_email": false,"allow_creating_company_teams": false,"manually_send_offers": false,"private_calendar_events": true,"candidate_details_in_offer_header": false,"show_date_in_offer_header": true,"show_job_seekers_in_all_candidates": false,"talent_pipeline": true,"anonymous_screening": true,"candidate_surveys": true,"task_management": true,"offer_management": true,"referral_management": true,"advanced_reporting": true,"allow_cover_letters": false,"location_city_state": false,"dei_reports": false,"accessible_date_and_phone": false,"enable_redaction": true,"internship_programme": false,"document_templates_on_stage": true,"stage_visibilities": false,"onboarding_v2": false,"limit_onboarding_to_hired_candidates": false,"personal_details_auto_update": true,"group_assessments": false,"enforce_all_offer_fields_required": false,"resume_parsing": true,"custom_job_posting_locations": false,"offer_splitting": false,"indeed_locale_url": false,"download_pdf_application": true,"workflow_automation_v2": false,"disable_cookie_dialog": false,"linkedin_job_postings": false,"talent_pipeline_v2": true,"require_headcount": false,"onboarding_v1": true,"skills": true,"careers_site_builder_v2": false,"extra_monitoring_for_automations": false,"candidate_policy_plucking": false,"docusign_logging": false,"enable_cronofy_event_deletion_tracking": false,"allow_mydata_deletion": true},"enabledLocaleKeys": ["en"],"userRoles": null,"onboardingSettings": {"isOnboardingEnabled": false}} Find out more

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