We are recruiting for an ambitious Senior Spa Therapist to join the busy team at The Macdonald Manchester Hotel & Spa. This is a fantastic work environment offering ongoing career development for the successful candidate.
Set in the heart of Cottonopolis, you will be working for Manchester's largest four-star hotel.
Our sumptuous spa and gym offers a range of luxurious treatment rooms, delivering a relaxing range of high-end Elemis treatments for ladies & gents.
Job Overview
The Senior Spa Therapist will assist the Spa Manager in managing a team of therapists to deliver pre agreed treatment and retail revenue and profit targets.
You will also assist with recruiting, inducting and training the team to ensure that the spa delivers target service levels.
Your main responsibilities will be:
- Carrying out a range of Treatments to an extremely high standard
- Supporting the Spa Manager
- Mentoring Therapists
- Training new starters & existing Therapists in Treatment procedures & products
- Achieving consistently high Retail Targets
- Building a regular client base
- Ensuring Treatment Rooms are of a consistent high standard
- Carrying out any other reasonable tasks requested by Management Team to aid the smooth running of the Spa
Knowledge, experience and skills required:
- Qualified to NVQ Level 3 Beauty Therapy or equivalent
- Minimum of 2 years relevant industry experience
- Excellent interpersonal skills
- High standard of personal appearance as role model to staff
- Computer literate
- Self-motivated
- Good team player
- Elemis and Jessica training would be an advantage, however full training would be provided
- The Spa is a seven day a week operation so flexibility with weekend and evening work would be expected
- Candidates must be eligible to live and work in the UK
Key Performance Indicators
- Achieve budgeted spa treatment & retail sales.
- To control costs, expenses and payroll in line with Budget
- To achieve the company occupancy target
- To achieve the company yield per treatment room target
- To achieve the company retail conversion target
Job Specific Accountabilities
- The Senior Spa Therapist must be able to lead by example; to be able to show therapists how to demonstrate all aspects of the spa customer journey and crucially to be the expert trainer of all treatments on site.
- To assist in managing the day-to-day operation of the Spa and report a business update to management on a weekly basis via the spa KPI reports.
- Attend the monthly spa conference call to feedback spa activity and best practise.
- To help organise rotas in line with demand to ensure zero turn-away rates and maximum revenue.
- To ensure all open/close procedures conform to the company standard procedures.
- To maintain a visual presence within the spa and deal with guest/ resident queries.
- To ensure daily cleaning tasks are performed by spa staff according to standard procedures.
- To ensure all notices/ signs/ display material conforms to the Spa standards.
- To be responsible for the recruitment, training, development and management of the spa team
- To carry out an annual performance review with each therapist and to set development objectives accordingly.
- To set daily, weekly and monthly targets for all members of the team in order to achieve financial and KPI targets set.
- To manage the ordering and stock control of the products and to carry out a monthly stock check for both retail and salon stock.
- To carry out special projects as required by the Spa Manager or Hotel / General Manager or MD of Leisure & Spa
- To ensure all health and safety practices are being observed within the Spa.
- To have regular meetings with all members of the spa team and manage all personnel issues including performance management.
- To proactively resolve customer queries to the satisfaction of the customer
- Review the spa diary on a daily basis to ensure effective yield management.
React to any business down turn with appropriate promotions.
- To assist in producing a monthly sales plan and execute special promotions to maximise daily revenue.
Generic Key Accountabilities
- A safe, secure and hygienic environment for customers, staff and visitors to be maintained
- All equipment to be operated in line with trained instructions
- Equipment and premises to be maintained in a clean, working condition
- Personal protective equipment to be worn / used in line with company guidelines
- Opportunities to be taken to promote products to our customers at every opportunity
- Prompt response to be given to the service needs of, and feelings expressed by customers.
- Customer satisfaction to be checked during customer s visit to department
- Accurate payments to be dealt with in accordance with the Hotel s standards and the company s cash handling procedures
- All visitors to be warmly received and their needs anticipated in an appropriate manner.
- To participate fully in reviews and meetings
- Positive working relationships to be established and maintained with colleagues throughout the hotel
- Company Handbook to be abided by, and employees to be aware of any changes made
- Commitment to be displayed to training through participation, and sign off of training records, and application of learning in the workplace
- Full compliance and commitment to Spa standard operating procedures and core standards.
- Any other reasonable request made by a manager of the company.
Benefits to you
- An opportunity to gain exposure to your career profile from working within our team
- Excellent training and development opportunities through the various Macdonald Training Programmes
- Discounted overnight accommodation rates at all Macdonald Hotels & Resorts for you, your family and your friends.
- The opportunity to be part of our Pride Pack and be the voice behind our business.
- 25% of all Elemis Spa Products & Treatments.
- Complimentary Gym Membership
- 28 days annual leave (inclusive of Bank Holidays)
- Annual staff social events, plus many more
As this is a seven day per week operation, a degree of flexibility is required and may include some evening and weekend shifts.
Candidates must be eligible to live and work in the UK. Please note this is not a live in opportunity.
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